Thank you for shopping with topqly.com. This Shipping & Delivery Policy outlines important information regarding the processing, shipping, and delivery of your orders. Please read it carefully before making a purchase.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
Note: During high-volume periods (such as holidays or sales), processing times may be slightly delayed.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options based on your delivery location.
| Destination | Estimated Delivery Time | Shipping Method |
|---|---|---|
| United States | 1–3 business days | Standard / Expedited |
| Canada | 1–3 business days | Standard / Expedited |
| Europe | 2–5 business days | International Tracked |
| Rest of World | 3–7 business days | International Tracked |
Please note that actual delivery times may vary depending on your location and external factors beyond our control (e.g. customs delays, weather conditions).
3. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and link. Please allow 24–48 hours for tracking information to become available.
If you haven’t received your tracking information within 5 days of receiving your shipping confirmation, please contact us at [email protected].
4. Shipping Restrictions
- We currently ship to most countries worldwide.
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Any orders placed with delivery addresses that fall under restricted zones will be canceled and refunded.
5. Customs, Duties & Taxes
topqly.com is not responsible for any customs fees, import duties, taxes, or other charges imposed by your country. These fees are the responsibility of the customer. Please check with your local customs office for details.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at [email protected] with your order number and a photo (if applicable). We’ll do our best to resolve the issue as quickly as possible.
7. Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you need to change your address after placing an order, contact us immediately.
8. Questions?
If you have any further questions or concerns about your shipping or delivery, feel free to reach out:
Email: [email protected]
Website: https://topqly.com
